DPD – will text and email you a one hour time slot for your delivery so you know exactly when your order is due. You can even view the drivers location on a live map to see exactly where he or she is! You have the option to leave the order with a neighbour, leave it in a safe place or change the day.
All DPD orders will be delivered on a vehicle of a transit van size or smaller.
PalletLine – the courier will call you to arrange a suitable delivery date (please always provide the best number to reach you on). A date will be offered as quick as two working days from the point of call. The delivery driver will then give you a call when up to one hour away. The goods will be delivered on a pallet and the driver will get the goods as close to your front door as possible. Certain obstacles such as a gravel drive, narrow driver, steps or stairs etc will prevent the order being delivered to the door and the pallet will be left at the most convenient access point. All of our PalletLine delivers are shrink wrapped and water proofed keeping them safe and dry should you need to arrange help. If you require a 24hr upgrade please add this on at the cart/ check out page.
All PalletLine orders will be delivered from a 7.5ton vehicle which is 8.2mtrs in length, 2.4mtrs wide and 3.6mtrs in height. This is the same size as a standard bin wagon.
Should this be too big a smaller vehicle can be used at a charge and must be agreed beforehand.
As is with both of the above services, the delivering drivers will not actually bring the orders inside of your property. If you are ordering a large unit or something you feel you may not be able to lift on your own we advise you have someone to give you a helping hand for the 5-10 minutes time it takes. All of our units are delivered pre built, however things like stone worktops, basins and taps are separate at the time of delivery for ease of moving into a bathroom.
If you know when placing your order the exact day that you’d like it to be delivered this can either be done by purchasing next day delivery for £20.00 or if you’d like delivery say anywhere from a few days to weeks after placing your order this can be specified in the “Delivery Notes” box at checkout. Alternatively you can give us a call on – 0151 647 4392 and arrange everything over the phone.
Should you have any questions or queries regarding the above please call or email us on – 0151 647 4392 / [email protected]
We try to offer free delivery through out the whole of the UK, however there are certain postcodes that fall in to a surcharge category. We don’t make any money from delivery surcharges, it is literally just what the courier charge. We try to keep surcharges minimal by covering some of the cost ourselves, however certain postcode exceed the amount we can cover.
Surcharges are specific to individual units, by placing your postcode in to the postage calculator at check out it will inform you if a surcharge is due.
Please see below all postcodes that are surcharge able:
If your postcode is one of the following: CT, SE, TN there will be a £15.00 surcharge to your address.
If your postcode is one of the following: CA, DG, E, EC, EH, EX, FK, G, KA, KY, LD, ML, N, NW, PA, PH(1-5, 7, 13-14), PL, SA, SW, SY, TD, TQ, W, WC there will be a £20.00 surcharge to your address.
If your postcode is one of the following: DD, PH(6, 8-12), TR there will be a £30.00 surcharge to your address.
If your postcode is one of the following: AB, BT, IV(1-20, 25,28, 30-32, 36, 63), PH(15-26), PO(30-41) there will be a £50.00 surcharge to your address.
If your postcode is one of the following: KW(1-3, 5-14), PA(21-38), PH(30-41, 49, 50), IV(21-24, 26, 27, 40, 52, 53, 54) there will be a £60.00 surcharge to your address.
If your postcode is one of the following: Republic of Ireland – Cavan, Carlow, Clare, Cork, Donegal, Dublin, Dublin City, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Waterford, Westmeath, Wexford, Wicklow there will be a £75.00 surcharge to your address.
If your postcode is one of the following: HS, IM, IV(41-49, 51, 55, 56), KA(27, 28), KW(15-17), PA(20, 41-49, 60-78, 80), PH(42, 43, 44) ZE there will be a £100.00 surcharge to your address.
If your postcode is one of the following: GY(1-8), JE there will be a £120.00 surcharge to your address.
24 Hour Next Working Day Delivery
This delivery upgrade will ensure that your in stock item will be delivered the next possible working day Monday-Friday.
Please be aware a next day delivery will only take place on orders received before 12pm, after this time your order will leave the next working day for delivery the following day.
Should your order be placed before 12pm on a Friday delivery will take place on a Monday, should an order be placed after 12pm on a Friday delivery will take place on a Tuesday.
Saturday deliveries can be arranged by calling 0151 647 4392, a surcharge is applicable for this service.
We only deliver within the UK and don’t have any services available to deliver outside the UK. Should you want to arrange for a courier to come and collect an order from us that is fine, however once it has been collected we cannot be held responsible for any damages that should incur.
Failed Pallet Line Delivery
Should you be unable to take delivery on the day that has been prearranged by yourself with either Bathrooms & More Store or with the delivering courier for any reason that is not our fault or it is judged unsafe to deliver by the driver due to any access issues then the order will go back to your local depot you will have to pay the re delivery fee. We also reserve the right to cancel your order in this circumstance, should this happen your payment will be refunded minus the outgoing delivery and return fee, this is applicable once your items have left our premises and is applicable even if you wish to cancel.
Should damage occur during the delivery by our couriers our liability amounts to the repair, replacement or refund of the goods providing the proof of delivery note is signed as damaged by you the customer, it is essential therefore that you check your item upon delivery for any visual signs of damage and contact should be made to ourselves reporting said damage.
Bathrooms and More Store will not be held responsible for any costs incurred should delivery have to be rearranged by the carrier due to unforeseen circumstances of which there can be no control.