F. Returns, Refunds and Your Right to Cancel
Fa. It is your statutory right to return a product within seven working days of delivery this can be for any reason. In order for this to happen we must be notified either via email or letter or telephone within the time scale mentioned. A full refund will be issued within thirty days and made from ourselves. You also need to keep any items that you wish to return in a resalable condition this is to include all original packaging which must be in the same condition as on delivery. Returns taking place for the above reason are still subject to any fees incurred by ourselves from the delivery company this will include outgoing and return charges, this can amount to £40.00 for a single unit to £60.00 for multiple items each way but is subject to change, this will be confirmed once a return has been agreed.
Fb. Should we have no communication from you within the specified time it shall be seen that any items delivered are as expected.
Fc. For your protection and ours photographs will be requested for any item being returned, this will show either any damage reported or proof of the fact that the goods are perfect thus preventing any charges being made due to any further damage upon return.
Fd. Should an item arrive damaged or we send an incorrect item or a fault seems evident this needs to be reported to ourselves, this must be done within 24 hours of you taking receipt of your goods. Should we be unable to offer a replacement of faulty or damaged items or the resending of a correct item we will offer to compensate against repair or ultimately refund you, a return agreed outside these terms will be at the expense of the customer.
Fe. All collections arranged by Bathrooms and More Store will only take place Monday – Friday if your delivery was made by our palletised service then collection will be the same without a time slot, parcels delivered via our bulk carrier can be given time slots prearranged with you.
Ff. In the event that you have tried to repair or alter an item a return will not be accepted.